General Inquiry Service Number : (632) 8689-6600
Travel Insurance Customer Service Number: (632) 8689-6634
Fax: (632) 8689-6630
You may also reach out to us through:
Address: 23F, Tower 2, The Enterprise Center,6766 Ayala Avenue corner Paseo de Roxas,Legaspi Village, Makati City, 1226 Philippines
Business Hours: Monday to Friday, 9am to 5pm (Closed on Saturdays, Sundays and Public Holidays)
Customer may make a complaint by letter, facsimile, or by emailing us at firstname.lastname@example.org and providing us with a brief summary of the issue.
Once a complaint is received, a written acknowledgement via email will be sent by one of our Customer Service Representative (CSR) within 7 business days of receipt. An investigation of the complaint will then be initiated internally. During investigation, our CSR may email you again for further information, verification and/or validation. Upon completion of investigation, you will then be notified of the result of your complaint via email or letter.