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I Understand

Customer Service Number : (632) 8689-6634 Verify your Policy

Contact Us

General Inquiry Service Number : (632) 8689-6600

Travel Insurance Customer Service Number: (632) 8689-6634

Fax: (632) 8689-6630


You may also reach out to us through:

Address: 23F, Tower 2, The Enterprise Center,6766 Ayala Avenue corner Paseo de Roxas,Legaspi Village, Makati City, 1226 Philippines

Business Hours: Monday to Friday, 9am to 5pm (Closed on Saturdays, Sundays and Public Holidays)

Complaint Handling Procedure

Customer may make a complaint by letter, facsimile, or by emailing us at and providing us with a brief summary of the issue.

Once a complaint is received, a written acknowledgement via email will be sent by one of our Customer Service Representative (CSR) within 7 business days of receipt. An investigation of the complaint will then be initiated internally. During investigation, our CSR may email you again for further information, verification and/or validation. Upon completion of investigation, you will then be notified of the result of your complaint via email or letter.

Insurance Commissioner